Frequently asked questions
- 01
The key difference is that DENBA Health vibrates water molecules and exerts its effects throughout the entire space, allowing you to move freely within that space. Other high-voltage therapy devices and health equipment only work when the body is in direct contact with the device.
- 02
The power consumption is just 2W (for Charge and Standard models), making it very cost-effective. Even if used 24 hours a day, the monthly electricity cost is only 18 cents (calculation based on the BC Hydro appliance cost calculator). Additionally, the output current is approximately 0.02A, ensuring no unpleasant electrical stimulation. It's designed to be gentle on both your wallet and your body, allowing for comfortable daily use over long periods without any conscious effort.
- 03
Yes, it is completely safe. DENBA Health can be used with confidence by people of all ages, from children to the elderly. However, please do not use it in combination with medical electronic devices such as pacemakers, implantable defibrillators, or electrocardiographs, as it may affect their operation.
- 04
The DENBA energy space extends approximately 1.5 to 2 meters in radius around the mat, creating a 360-degree expansive DENBA field. There is little difference in the size of the space depending on the cord length or mat size.
- 05
If you feel discomfort while using DENBA Health, try adjusting by shortening the usage time or avoiding prolonged direct contact with the mat. If you experience symptoms such as nausea, rash, redness, or itching due to the use of this product, stop using it immediately and consult a doctor.
- 06
DENBA Health mats and high-voltage output lines do not emit electromagnetic waves that are harmful to the human body. The frequencies emitted by DENBA Health are ultra-low frequency electromagnetic fields in the range of 50-60 Hz, which are much lower than those from devices like microwaves or mobile phones, making it safe for use.
- 07
Yes, you can. However, if you use a smartphone or laptop plugged into the mat while using DENBA Health, you may experience a tingling sensation. Similarly, using beauty devices that come into direct contact with your skin may also cause a tingling sensation. This is not harmful to your health.
- 08
No, please do not use them simultaneously as it may cause malfunction or damage to the devices.
- 09
If the mat gets dirty, wipe it gently with a damp cloth or wash it by soaking to remove the dirt. Alternatively, you can use a waterproof cover (sold separately). (*When washing by soaking, make sure the mat connection part does not get wet, and do not use a washing machine.)
- 10
This phenomenon is more likely to occur when the contact area is small, such as in the fingertips. To mitigate this, you can try the following measures:
Use the palm of your hand to massage, increasing the contact area.
Keep a distance from the mat and use it within the surrounding space (within a radius of 1 to 1.5 meters from the mat).
Perform the treatment through a towel.
Turn off the power during the head massage.
These adjustments can help prevent discomfort.